Features of China order management system – Simple
Automation Service processes – Implementation – Evaluation with a powerful technology solution.
CREATE ORDER
- Customers create orders using manual methods, import excel form or ordering tools (extension)
- Includes regular orders only
- Customers can update orders, cancel orders, view created order details
NORMAL ORDER PROCESSING
- Customer care management order management, order confirmation, a division of staff in charge of customer care
- Customer care staff update product selection, images, …. of customer-generated orders
- Notification system to manage customer orders and approved
HANDLING OF DEPOSIT OF GOODS
- Customer deposit transfer orders by the forms of such deposit, a deposit by bank transfer.
- Accountants examined and confirmed the order to transfer the deposit through step ordering
ORDER
- Order management, receiving orders, assigning ordering staff to be in charge of orders
- Staff shop ordering contact with China, conducting line order
- Receiving and processing orders arising: shop insufficient number compared with the number of bookings, domestic ship, form of discount, …
- Staff exchange orders with customers using the chat function to process the orders arising
TRANSPORTATION AND HANDLING WAREHOUSING
- The Chinese forwarder handles the import of the bill of lading into the Chinese warehouse, creates the shipment
- Transporting the shipment to Vietnam, the Vietnamese forwarder will import the shipment in Vietnam
- Managing forwarding and receiving, managing transportation shipments
- China warehouse management, warehouse Vietnam, Sourcing, Warehouse
- Shipping costs are dependent on actual weight or volume size converted from cargo
CHECK GOODS
- The forwarding manager creates the task of checking the parcels
- Vietnam warehouse staff to inspect cargo: cargo intact, or arising out of complaints
RECEIVING AND HANDLING COMPLAINTS
- If the package has a complaint from the inspection, the customer service staff and the order staff will contact the shop and discuss with the customer to finalize the handling plan.
- After finalizing the handling plan, Admin/Order Manager approves and finalizes the complaint handling plan
PAYMENT ORDERS
- Client or customer care manager making the request of payment for the remaining
- Accounting check transactions and payment confirmation
EXPORT
- The forwarding manager creates the task of releasing the goods for the parcel
- Delivery staff for parcels
GET FOODS
- Customer receipt, order confirmation has been delivered complete when all of the conditions
- Complete the process
ANONYMOUS BILLS OF LADING, ORDER TURNS BACK
- Management and handling of anonymous bills of lading
- Create and process orders from turning the original order or delivery related complaints
STATISTICAL
- Statistics often orders, sales, billing implementation, promotion WeChat, money bargain
- Statistics of employee commissions, including: customer service staff commissions, order staff commissions
- Manage debt according to each order
- Extract data reports and statistics as Excel
MISSIONS AND NOTIFICATION SYSTEM
- Assign detailed tasks to each employee and department
- The system of tasks includes: processing orders, placing orders, handling complaints – Ordering staff, handling complaints – Customer service staff, delivery
- Send notices/warnings to administrators, staff of processing departments and customers when there is an order change or an expense is incurred.
SYSTEM CONFIGURATION
- Set configurations: normal order deposit rate, insurance premium, employee commission percentage
- The configuration other systems: the number of records displayed by default, the number of days to allow slow code bill of lading, the number of days survival cart, alert fee increase ship when there is difference in weight, the conversion coefficient volume,…
